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Website Support

Your website is not a “set and forget” part of your business. Website software is constantly being updated to make it more secure, faster and more visible to search engines.

Because your website is a crucial part of your business marketing strategy it needs extra care to make sure it continues to look fabulous, meet your business goals, and perform perfectly.

Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.

What We Do

Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor its uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

Peace of Mind that your website will run the latest version without conflicts.

Support Desk you can email with a quick turnaround of 1-3 business days.

Monthly maintenance and analytics reports keep let you know what we've been doing and how your site is performing

Pricing

Maintain

$97/month + GST

If you just need your website hosted and secure and are happy to manage your content updates yourself, then the Maintain plan is the one to choose.

  • Hosting tuned for WordPress
  • Software updates
  • Manual website check after updates
  • Daily Backups
  • Free SSL Certificate
  • Uptime & Security Monitoring
  • Database Optimisation & Spam Cleanup
  • Monthly Performance Scan
  • Detailed Monthly Report

Ready to get started?

Contact me

Optimise

$147/month + GST

The Optimise plan is for you if you want secure website hosting and need extra support or help with managing content.

You will get everything in the Maintain package plus ...

  • 30 min support time each month to help manage the content on your website
  • Email Support Ticket Desk

Ready to get started?

Contact me

Grow

$285/month + GST

This is for you if you run an ecommerce site or are serious about your website performance

You get everything in the Maintain plan plus ...

  • Ecommerce software updates
  • 60 min support time each month to help manage the content on your website
  • You'll get priority support
  • Your site will be backed up 4 x daily

Ready to get started?

Contact me

* Prices may vary depending on the size & complexity of each website

Frequently Asked Questions

Do you host my emails as well? Expand

No. We only host your website. Our website hosting service focuses on being a fabulous host for WordPress websites - I believe that you should find someone who makes the same amount of effort when it comes to hosting your email. If you need email hosting, G Suite from Google is my favourite. Let me know if you need some help to get started.

Why do I need and SSL certificate? Expand

Google has announced that from January 2017, they will flag sites that store passwords or credit card information without SSL as insecure, this is part of a long-term plan to flag all sites that don’t have SSL as insecure. Which could mean that, if your site doesn’t have SSL installed, traffic and conversions will be affected.

Does the monthly time rollover? Expand

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

What happens if my website goes down, is hacked, breaks, etc? Expand

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website gets rolled into the ER, we will be there right by it’s side communicating with the web hosting on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What tasks are included in the dedicated support time? Expand

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

What if I need more hours? Expand

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $95/hr.

Can I really cancel anytime? Expand

Absolutely. We would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to support@bloomonline.co.nz

My website was not built by Bloom Online, can I still be on a client plan? Expand

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.

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